Shipping & Exchanges

Shipping

We carefully process and ship orders Monday–Saturday, excluding public holidays.
Please allow 1–2 business days for order processing once payment is confirmed.
- Domestic deliveries: 2–5 business days, depending on your location.
- International deliveries: timelines may vary.
- Once your order has been dispatched, a tracking number will be shared with you via email.

Exchanges & Returns

Each AEQUUS piece is made with intention, and we hope you love it.
If your order isn’t quite right, you may request an exchange within 7 days of receiving it.
- Items must remain in their original condition — unworn, unwashed, and with tags attached.
- Exchanges are subject to availability. If the requested item is unavailable, we will gladly issue store credit.
- Return shipping is the responsibility of the customer, unless the item received is faulty or incorrect.

Non-Returnable Items

For reasons of care and exclusivity, sale items, custom orders, and gift cards are final sale and cannot be returned or exchanged.

For assistance, please contact us at info@theaequusstudio.com. Our team will be glad to support you.